Terms of Service

Version 1.1 — Effective Date: April 21, 2026

1. Acceptance of Terms

By accessing or using the Unified Building Pro platform ("Platform"), website, mobile applications, APIs, or any services provided by Unified Building Pro LLC ("Company," "we," "us," or "our"), you ("User," "you," or "your") agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and all applicable laws and regulations.

If you are accepting these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE THE PLATFORM. Your continued use constitutes ongoing acceptance of these Terms and any future amendments.

2. Description of Service

Unified Building Pro is a cloud-based software-as-a-service (SaaS) platform for NYC real estate and construction operations management. The Platform provides:

3. Eligibility and Account Registration

You must be at least 18 years old and capable of entering into a legally binding agreement to use the Platform. By creating an account, you represent that the information you provide is accurate, complete, and current.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must immediately notify us of any unauthorized use or security breach at legal@unifiedbuildingpro.com.

We reserve the right to suspend or terminate accounts that provide false information, violate these Terms, or engage in fraudulent, abusive, or unlawful activity.

4. User Data and Information Collection

By using the Platform, you acknowledge and consent to our collection, use, storage, and processing of your personal information and data as described in our Privacy Policy. This includes:

5. User Content and Intellectual Property

You retain ownership of all content you upload, create, or transmit through the Platform ("User Content"). By submitting User Content, you grant Unified Building Pro LLC a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to use, reproduce, modify, distribute, display, and process your User Content solely for the purposes of operating, improving, and providing the Platform and related services.

We may create aggregated, anonymized, or de-identified data derived from User Content ("Aggregated Data") and use it for any lawful business purpose including analytics, benchmarking, product improvement, and research.

The Platform, including its software, design, branding, documentation, AI models, and all related intellectual property, is owned by Unified Building Pro LLC and protected by copyright, trademark, and other intellectual property laws.

6. Subscription Plans, Pricing, and Payment

The Platform offers free and paid subscription tiers. Free "Collaborator" accounts have limited functionality. Paid plans unlock additional features and usage allowances as described on our pricing page.

All paid subscriptions are billed monthly in advance. All fees are non-refundable except as required by law or as expressly stated in these Terms.

Each subscription plan includes monthly allowances for metered resources (SMS messages, AI calls, voice minutes, transcription minutes, email sends, and document storage). When you approach or reach a usage limit, you may purchase prepaid credit packs to add capacity. Credit packs are non-refundable and unused credits do not carry over.

We will provide at least 30 calendar days' written notice before any price increase takes effect. Subscriptions automatically renew at the end of each monthly billing period unless cancelled before the renewal date. Payment is processed by Stripe, Inc.

7. Acceptable Use Policy

You agree not to use the Platform to:

Violation of this policy may result in immediate account suspension or termination without refund.

8. AI-Powered Features Disclaimer

The Platform includes artificial intelligence features including scope of work generation, document translation, violation triage, automated suggestions, report drafting, and code reference lookups ("AI Features").

AI Features are provided "as is" and for informational purposes only. AI-generated content may contain errors, inaccuracies, or omissions. You are solely responsible for reviewing, verifying, and approving all AI-generated content before use in any professional, legal, financial, or regulatory context.

AI-translated documents are not certified translations. For legal proceedings, lease enforcement, regulatory filings, or official submissions, certified human translation is recommended.

AI-generated scope of work, code references, and compliance suggestions do not constitute professional engineering, architectural, or legal advice. Always consult qualified professionals for matters involving building codes, structural engineering, legal compliance, and permitting.

9. NYC Regulatory Data Disclaimer

The Platform integrates data from NYC government APIs including HPD, DOB, ACRIS, Geoclient, and NYC Open Data. This data is provided by the City of New York and may not be current, complete, or accurate.

Unified Building Pro LLC does not guarantee the accuracy, timeliness, or completeness of any government data displayed on the Platform. Users should independently verify all regulatory data through official city agencies before relying on it for compliance, legal, or business decisions.

The Platform's violation tracking, compliance calendars, and permit status features are convenience tools and do not replace the obligation to independently monitor compliance with all applicable laws, codes, and regulations.

10. Workspace Collaboration and Data Sharing

The Platform enables multi-party collaboration through shared workspaces. When you invite another organization or user into a workspace, shared data within that workspace becomes visible to all participants according to their assigned roles.

You are solely responsible for: determining what data to share in workspaces; ensuring shared data does not violate any confidentiality agreements, NDAs, or privacy obligations; managing workspace participant access and roles; and removing participants when collaboration ends.

11. Third-Party Services and Integrations

The Platform integrates with third-party services including Stripe (payments), Cloudflare (file storage), Anthropic (AI), Google Cloud (OCR), Twilio (voice/SMS), and NYC government APIs. Your use of these services through the Platform is subject to their respective terms and privacy policies.

12. Communication Consent & SMS / Voice Program Terms

By creating an account, you consent to receive transactional communications from Unified Building Pro LLC including: account verification, password resets, security alerts, system maintenance notices, billing confirmations, and workspace invitations.

SMS & Voice Messaging Program: Program Name: Unified Building Pro Notifications. Message frequency varies based on your activity, role, and notification settings. You may receive up to 30 messages per month under typical use.

Opt-Out: Reply STOP to any message, or disable SMS notifications in your account settings. Reply HELP for assistance. Message and data rates may apply.

No mobile information or SMS opt-in data will be shared with third parties or affiliates for marketing or promotional purposes.

13. Data Retention and Deletion

We retain your data for as long as your account is active or as needed to provide services. Upon account deletion request, we will delete your personal data within 30 days, except where retention is required by law, for legitimate business purposes (such as fraud prevention), or to fulfill contractual obligations.

Shared workspace data, activity logs, and content that has been shared with other users may be retained as part of other users' accounts even after your account is deleted. Aggregated and anonymized data derived from your usage may be retained indefinitely.

14. Data Export and Portability

Organization administrators may request a full export of their organization's data at any time through the Platform's settings. Exported data includes: projects, quotes, contracts, invoices, uploaded documents, messages, contacts, daily logs, time entries, usage records, and activity history.

Data exports are generated as downloadable ZIP archives containing CSV, JSON, and original document files. Download links expire after 7 days for security purposes. Your data belongs to you — we will never hold your data hostage or make it difficult to leave the Platform.

15. Security

We implement industry-standard security measures including: encrypted data transmission (TLS/SSL), hashed passwords (bcrypt), JWT-based authentication with token rotation, role-based access controls, and activity audit logging.

However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security and are not liable for unauthorized access resulting from causes beyond our reasonable control.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UNIFIED BUILDING PRO LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, BUSINESS OPPORTUNITIES, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE PLATFORM.

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

THIS LIMITATION APPLIES REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

17. Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THE ACCURACY OR COMPLETENESS OF ANY INFORMATION, CONTENT, OR DATA PROVIDED THROUGH THE PLATFORM, INCLUDING NYC GOVERNMENT DATA AND AI-GENERATED CONTENT.

18. Indemnification

You agree to indemnify, defend, and hold harmless Unified Building Pro LLC, its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your User Content; (e) your interaction with other users or third parties through the Platform; or (f) any dispute between you and another user of the Platform.

19. Dispute Resolution and Arbitration

Binding Arbitration: Any dispute, controversy, or claim arising out of or relating to these Terms or the Platform shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted in New York County, New York.

Class Action Waiver: YOU AGREE THAT ANY CLAIMS MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS.

Exceptions: Either party may seek injunctive relief in any court of competent jurisdiction for claims involving intellectual property infringement, unauthorized access, or data security breaches. Small claims court actions are also excluded from the arbitration requirement.

20. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles. Any judicial proceedings not subject to arbitration shall be brought exclusively in the state or federal courts located in New York County, New York.

21. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. Your continued use of the Platform after the effective date of modified Terms constitutes acceptance.

If you do not agree to modified Terms, you must stop using the Platform and close your account before the effective date.

22. Termination

You may terminate your account at any time through account settings. We may suspend or terminate your account immediately and without notice for: violation of these Terms, fraudulent or illegal activity, non-payment of fees, or if required by law.

Upon termination: your right to use the Platform ceases immediately; you remain liable for any accrued fees; provisions of these Terms that by their nature should survive (including Sections 5, 13, 16, 17, 18, 19, and 20) will survive termination.

23. General Provisions

Entire Agreement: These Terms, together with the Privacy Policy and any applicable subscription agreements, constitute the entire agreement between you and Unified Building Pro LLC regarding the Platform.

Severability: If any provision is found unenforceable, the remaining provisions remain in full force and effect.

Waiver: Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction in connection with a merger, acquisition, corporate reorganization, or sale of assets.

Force Majeure: We shall not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, war, terrorism, natural disasters, pandemic, government action, or failure of third-party services.

24. Contact Information

For questions about these Terms, contact us at:

Unified Building Pro LLC
Email: legal@unifiedbuildingpro.com
New York, NY